- If your problem is potentially life threatening, you should call 911. If your child has suffered an injury that may be limb or eye threatening, you should proceed immediately to the nearest emergency room.
- When can you treat your child at home, and when do you call for medical advice or head to the emergency room or the hospital? This can be a difficult question for parents to answer, but it is an important one, and we'd like to offer some practical guidelines to assist you.
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- If you feel like the situation is one that can wait until the next day, but you know you want to bring your child into the office, call our regular office numbers (770-921-7386 for Lawrenceville or 770-406-2500 for Suwanee) and leave a message on our voice mail. Someone will call you first thing in the morning and give you an appointment time.
- We use a telephone answering service for any urgent after hour calls. An experienced Children’s Healthcare of Atlanta nurse will return your call regarding your child and address questions. If necessary, the nurse will have the clinic on call provider paged.
- In all cases involving sick children, we prefer that you use a facility that is dedicated to the care of children. These facilities include:
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- Children's Healthcare of Atlanta Urgent Care sites.
- Emergency Rooms at either the Egleston or Scottish Rite Campus of Children's Healthcare of Atlanta.
